Your Privacy Is Our Priority
Your personal information is completely secure at re999 — this policy transparently explains how we collect, use, and protect your data.
This privacy policy applies to all services and features of the re999 platform. By using our website or app, you are considered to have accepted the terms of this policy. Please read it carefully.
1. Introduction & Scope
re999 is a safe and reliable online gaming platform for the Bangladesh market. Protecting our users' privacy is one of our highest priorities. This privacy policy describes in detail what types of information re999 collects, how that information is used, who it may be shared with, and what measures we take to protect your information.
This policy applies to the re999 website, mobile platform, and any digital services we provide. If you continue to use our platform, it will be assumed that you are aware of and agree to all the terms of this policy.
This privacy policy may change from time to time. For any significant changes, we will notify you via your registered email address or through a notification on the platform.
2. What Information We Collect
re999 collects various types of information to operate its services smoothly and to provide you with the best possible gaming experience. This information falls into two main categories:
2.1 Information You Provide Directly
Information you provide yourself during registration and account management:
- Full name and date of birth (for age verification — service is for users aged 21+ only)
- Email address and mobile number
- Password (stored in encrypted form, never as plain text)
- Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
- Government-issued identity document information for identity verification (when required)
- Any information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identification information
- Browser or app type and version
- Operating system information
- Login and logout times and session duration
- Game play history and betting activity
- Deposit and withdrawal transaction history
- Browsing data collected through cookies and similar tracking technologies
3. Purpose of Data Use
re999 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
3.1 Service Operation & Improvement
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
- Providing uninterrupted gaming services
- Delivering bonuses, promotions, and VIP benefits
- Monitoring and improving platform performance
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Identifying suspicious financial transactions
- Complying with anti-money laundering (AML) guidelines
- Verifying age to ensure only users aged 21+ are using the service
- Maintaining overall platform security
3.3 Customer Support
- Providing assistance through 24/7 live chat
- Resolving your complaints and questions by email ([email protected])
- Ensuring better service by maintaining records of previous communications
3.4 Communications & Notifications
- Sending important account-related notifications
- Informing you about new bonus offers and promotions (if you have given consent)
- Notifying you of changes to the privacy policy
4. Information Sharing & Disclosure
re999 does not sell your personal information to third parties. However, information may be shared in specific circumstances for service operations.
4.1 Service Provider Partners
We work with trusted third-party service providers to operate the platform. These include:
- Payment processors who handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer
- Game software providers such as Pragmatic Play, Spribe, JILI, and others
- Cybersecurity and fraud detection services
- Data analytics and platform performance monitoring services
Only the amount of information necessary for each partner to perform their respective function is shared with them. They are contractually bound to maintain standards equivalent to our privacy policy.
4.2 Legal Obligations
re999 may be required to disclose your information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such situations, we will comply with the law.
4.3 Business Transfers
In the event of a future merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, should such a situation arise, we will notify you in advance.
Important: re999 never sells or rents your personal information to third parties for advertising purposes.
5. Cookies & Tracking Technologies
re999 uses cookies and similar tracking technologies to ensure platform functionality and to improve the user experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the platform. Used to maintain login sessions and ensure security.
- Functional Cookies: Help remember your preferences such as language settings and display preferences.
- Analytics Cookies: Used to understand how users interact with the platform and to improve services.
- Security Cookies: Required for fraud detection and account protection.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling some essential cookies may cause certain platform features to not work properly.
6. Data Protection & Security
re999 uses industry-standard security measures to keep your personal and financial information protected.
6.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — used for all data transmissions
- Layered firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Password hashing — passwords are never stored as plain text
- End-to-end encryption of sensitive data
- Two-factor authentication (2FA) feature
6.2 Operational Security
- Granting staff data access on a need-to-know basis
- Strict internal data management policies and training
- Rapid response plan in the event of a data breach
- Regular security assessments of third-party partners
Please note: It is not possible to guarantee that data on the internet is completely secure. Keep your account password private and always log out after using an unfamiliar device.
7. Data Retention Period
re999 retains your personal information for as long as your account is active or as needed to provide services.
In some cases, information may be retained even after an account is closed:
- To meet legal obligations (such as financial records and transaction history)
- For anti-money laundering (AML) and Know Your Customer (KYC) verification requirements
- For the purpose of dispute resolution and contract enforcement
- For fraud prevention and protecting platform integrity
Once the purposes mentioned above have been fulfilled, we securely delete or anonymize the information.
8. Your Rights
re999 respects your right to data privacy. You have the following rights regarding your own information:
8.1 Right to Access
You may request to view the information re999 holds about you. Most information can be viewed directly from your account dashboard. Contact the support team for more detailed information.
8.2 Right to Correction
If there is any incorrect or incomplete information in your account, you may request a correction. Some changes may require identity verification.
8.3 Right to Account Closure
You may request to close your re999 account at any time. After the account is closed, some information may be retained for a specific period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you may unsubscribe at any time. However, important account-related notifications cannot be stopped.
9. Protection of Minors
re999 strictly ensures that only individuals aged 21 or over may use our platform. We do not knowingly collect or process information from minors.
Age is verified at the time of registration. If there is suspicion that an account belongs to a minor user, re999 reserves the right to immediately suspend that account and take the necessary action.
If you believe a minor is using our platform, please notify our support team immediately.
10. International Data Transfers
Our service provider partners may be located in various countries. As a result, your data may be processed or stored outside of Bangladesh.
For any international data transfer, re999 ensures that:
- The receiving party maintains adequate security measures
- Transferred data is protected in accordance with the standards of this privacy policy
- Contractual safeguards remain in effect
11. Third-Party Links
The re999 platform may occasionally have connections with third-party game providers or payment services. These third parties have their own privacy policies, and re999 is not responsible for their data practices.
We advise you to review the privacy policy of any third-party service before using it.
12. Changes to the Policy
re999 reserves the right to update this privacy policy as needed. Depending on the nature of the changes, we will notify you in the following ways:
- For minor changes: by updating the "Last Updated" date at the top of the page
- For significant changes: by sending a notification to your registered email address and by posting a clear notice on the platform
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. For important changes, we may seek your explicit consent.
13. Contact Us
For any questions, concerns, or requests related to the privacy policy, please contact our dedicated support team. We provide assistance in both Bengali and English.
We are committed to responding as quickly as possible to any privacy-related complaints or requests. Our goal is to keep every user's information protected with the utmost care and to earn your trust.