🛡️ For ages 21 and above only

re999 Responsible Gaming — Your safety is our priority

Q: How do I get help with a gaming problem?

Contact re999's 24/7 live chat support or email support@re999.bar. Our team provides assistance in Bengali and will guide you on responsible gaming. Gaming addiction is a real problem — seeking professional help is always the right decision.

re999 is committed to providing you with a safe and healthy gaming experience so that entertainment never becomes a problem.

21+

Online gaming for adults only

Our commitment to responsible gaming

re999 believes online gaming should be a source of pure enjoyment — not stress. On this page you can learn how to keep yourself protected and what support re999 can offer you.

Gaming is a form of entertainment. Most people play within their limits and enjoy it. But for some, it can become hard to control. At re999, we provide tools and support that keep you in control at all times.

To play on our platform you must be 21 or older. Keeping minors away from gaming is one of our top priorities.

Core principles

Gaming is for entertainment

Play for fun, not as a way to earn money.

Bet within your means

Only spend money you can afford to lose.

Set limits on time and money

Decide in advance how much time and money you will spend.

Protective tools provided by re999

re999 offers several effective tools to keep your gaming experience safe. You can easily use these to set your own limits.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A waiting period applies when increasing a limit.

Time-out feature

Use the time-out feature when you want to take a short break. Pause your access to the platform temporarily, from 24 hours up to 6 weeks.

Self-Exclusion

If you feel gaming is getting out of control, use self-exclusion to keep your account closed for a longer period. Once activated, a set amount of time must pass before it can be reopened.

Session time limit

Decide in advance how long you will play in one session. You will be automatically logged out when the time is up. This prevents spending too much time on the platform.

Account history

View all your betting and transaction history at any time. Review your spending patterns and adjust your limits if needed.

Support team

re999's 24/7 live chat and email support ([email protected]) are always here for you. Contact us in Bengali for any assistance related to responsible gaming.

Warning signs you should not ignore

Problematic gaming usually starts gradually. If you notice any of the signs below, contact re999's support team right away.

Concerning behaviour

Repeatedly playing to try to recover lost money
Spending more time and money than planned
Neglecting family or work because of gaming
Hiding gaming expenses or lying about them
Constantly thinking about playing
Borrowing money or selling assets to fund gaming
Unable to stop gaming or feeling uncomfortable when not playing

Healthy gaming habits

Set a fixed budget before you play and stick to it
Play for fun, not in the hope of winning
Take regular breaks and focus on other activities
Spend time with family and friends
Avoid gaming when you are stressed or feeling low
Set a time limit for each gaming session
Do not hesitate to seek support when you need it

Age verification and minor protection

re999 strictly follows a 21+ policy. Age verification is mandatory when creating an account and before the first withdrawal. This process prevents minors from accessing the gaming platform.

If there are minors in your home, use password protection on your device and keep your account details private. Never game in front of minors so as not to spark their interest.

If you have any suspicion or believe a minor is using an account, notify us immediately at [email protected]. We will act quickly.

Age verification process

Registration

Provide your date of birth when creating your account. Only those aged 21 and above may register.

Identity confirmation

Verify your age and identity using your national ID card or passport.

Approval

Once verification is complete, full access will be granted. Withdrawals will be on hold until verification is done.

How to use the protection tools

You will find re999's protective tools in your account settings. They can be activated at any time and the support team is available to help if needed.

Activate limits and controls

Log in to your account

Go to the re999 login page and access your account.

Go to the Responsible Gaming section

Find the "Responsible Gaming" section in your account settings.

Choose your preferred limits

Enable deposit limits, session time limits, or self-exclusion.

Confirm

Save your changes — lowering a limit takes effect immediately.

Self-exclusion process

If you feel gaming is becoming a problem, self-exclusion is the most effective step. Once activated:

Your account will be fully closed for the chosen period
Promotional emails and notifications will be turned off automatically
You cannot reactivate the account yourself before the period ends
The balance in your account can be withdrawn once the period ends

For more details about self-exclusion, contact 24/7 live chat or email [email protected].

Transaction limits and methods

re999 has set specific limits to ensure transparent and secure financial transactions. This information is useful for budget planning.

Minimum Deposit

৳200

The minimum deposit is the same across all payment methods.

Minimum Withdrawal

৳1,000

From a verified account using any method.

Withdrawal Time

10-45 minutes

Fast and secure withdrawal process.

Payment Method

bKash, Nagad, Rocket, Upay, and bank transfer — all equally secure.

Get help — without hesitation

Having a gaming problem does not mean weakness. Seeking help at the right time is the wisest thing to do. re999 is always here for you.

Contact re999 support

24/7 live chat

Chat directly at any time. Support is available in Bengali.

Email Support

[email protected] — for any questions or assistance related to responsible gaming.

Bengali and English

Our support team provides assistance in both Bengali and English.

Seeking professional help for gaming-related problems or addiction is always the right step. re999's support team will help you find the resources and information you need.

Remember, asking for help takes courage. You are not alone — re999 and our support team are always here for you.

Keep in mind

Gaming is for entertainment, not to recover losses. The outcome of every bet is completely uncertain.

Enjoy re999's gaming world safely

Play responsibly and enjoy the entertainment gaming experience at re999. Check our FAQ for any questions.

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Common questions about responsible gaming

Here are answers to questions you may have about responsible gaming.

You must be 21 or older to join re999 and play any game. This is our strict policy and age is verified at registration. Keeping minors away from gaming is our top priority.

Log in to your account and go to the "Responsible Gaming" section in Settings. There you can set daily, weekly, or monthly deposit limits. Once a limit is lowered, it takes effect immediately. A waiting period applies when increasing a limit. Contact live chat for assistance.

Yes. After your self-exclusion period ends, the balance remaining in your account can be withdrawn. The minimum withdrawal amount is ৳1,000 and the process is usually completed within 10-45 minutes. Contact [email protected] for more details.

A time-out is a short-term break — usually from 24 hours up to 6 weeks. It is suitable for a temporary pause. Self-exclusion is long-term — your account stays fully closed until the chosen period ends and you cannot reactivate it yourself. Choose self-exclusion for serious concerns.

Contact re999's 24/7 live chat support or email [email protected]. Our team provides assistance in Bengali and will guide you on responsible gaming. Gaming addiction is a real problem — seeking professional help is always the right decision.

If you believe a family member is gaming excessively or a minor is using re999, contact [email protected] or live chat immediately. We will review the relevant account and take the necessary steps. If it involves a minor, the account will be closed immediately.